A Hyderabad consumer commission has fined a cineplex Rs 75,000 after discovering that the theatre’s commercial advertisements and promotional content delayed the start of a movie by around 22 minutes. The case goes back to June 20, 2025, when a man purchased tickets for Kuberaa, the film starring Dhanush and Nagarjuna.
The 33-year-old man claimed that he had booked two tickets for the 10:35 pm show, and he and his friend were seated around 10:30 pm. According to the complaint, however, advertisements and trailers continued to play until roughly 10:52 pm.
He told the commission that the delay disrupted his plans and left him reaching home at 3 am, around an hour later than he had expected. He argued that this amounted to a deficiency in service. More than a year later, on September 11, 2026, the Hyderabad District Consumer Disputes Redressal Commission issued its final order, siding with the complainant and ruling the theatre’s conduct an unfair trade practice.
